A15. Quality Management

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 Task 1

  1. What is Quality Management? 

Quality management is the act of overseeing all activities and tasks that must be performed to maintain a desired level of excellence, including quality control and quality assurance. 

  1. What is the objective of Quality Management? 

Improve the quality of the products or services offered by your company and meet customer expectations. 

  1. Which are the key components of Quality management? Describe in detail  each one.

  • Quality Control: Process of inspecting products to ensure that they meet the required quality standards. (inspects product quality)

  • Quality Assurance: Process that ensures production quality meets the requirements of customers. (integrates quality into the process)

  1. Describe what Quality Management involves. (process) 

  • Design and Build: Develop a QMS structure, processes and implementation plan.

  • Deploy: Divide each process into sub-processes to educate employees on the correct way to perform tasks.

  • Control and Measure: Routine audits

  • Review and Improve: According to the results of the audits, determine the efficiency of each process and, if necessary, improve it.  

  1. What does “Quality Improvement Methods” refer to? Explain in detail. 

Refers to changes that can be implemented in production processes to improve quality. Some examples are: defining quality, developing improvement measures, identifying variation and using control charts

  1. What are the Quality Management principle that the International Standard  for Quality Management adopt? Write a description of each.  

  • Customer focus:Identify customer requirements

  • Leadership: Guiding those involved in the production process

  • Engagement of people:Everyone in workforce is concerned with quality at every stage of production process 

  • Process approach: The work is divided into processes 

  • Improvement: Involves checking and reviewing output

  • Evidence-based decision making

  • Relationship management: Encourages employees to engage fully with finding ways to improve quality processes 


  1. What are the benefits of Quality Management?

  • Applies a consistent standar to quality

  • Minimize disruption to production

  • Sub-standard output spotted before it reaches the customer

  • Customer satisfaction

Mayra Dallana Hernández Corona

References

ISO 9001:2015(en) Quality management systems — Requirements. (n.d.). ISO. Retrieved December 29, 2021, from https://www.iso.org/obp/ui/es/#iso:std:iso:9001:ed-5:v1:en

Toro, R. (2020, July 20). ¿Qué es la gestión de la calidad? ISO 9001:2015. Retrieved December 29, 2021, from https://www.nueva-iso-9001-2015.com/2020/08/que-es-la-gestion-de-la-calidad/

What is a Quality Management System (QMS)? | ASQ. (n.d.). ASQ. Retrieved December 29, 2021, from https://asq.org/quality-resources/quality-management-system


Comments

  1. Carlos AlameaDecember 29, 2021 at 6:36 PM


    Your definition of quality management is concise and interesting, I can see another perspective from mine and from classmates

    ReplyDelete
  2. Daniela RodríguezDecember 29, 2021 at 6:47 PM

    It is interesting to read how quality involves so many things, how many standards exist and ate still being developed. The part of the process was what caught my attention the most, now I understand better and from a different point of view

    ReplyDelete
  3. Ekateryna CalderónDecember 29, 2021 at 8:30 PM

    It amazed me how companies compete with each other for the customer's loyalty and preference and how they can achieve that by upgrading their quality processes so their products and services are the best

    ReplyDelete

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